Understand the Customer's Perspective

We review your online presence, customer touch-points,

and response flow to identify what’s working, what’s broken,

and where opportunities may be slipping through.

What we assess

When we assess a business, we look at the experience from a customer’s point of view.

This often includes:

Customer Contact

  • What happens when someone calls during business hours

  • What happens when a call is missed

  • How (or if) follow-up happens

Reputation and Visibility

  • Public reviews and ratings

  • First impressions

  • How easy it is to find and contact you

Website User Experience

  • Mobile experience

  • Contact forms

The o.r.a. Approach

We keep things simple

1. Observe

We experience your business the same way a potential customer would

2. Report

You receive a clear summary

of the findings

3. Advise

If there’s a clear pattern or opportunity, we outline possible next steps

About

We’re a small consulting company focused on helping small businesses understand how their digital front door actually works.

Our background is in systems, automation, and customer workflows — but we believe the right first step is always clarity.

Before fixing anything, you should know what’s really happening.